Refund Policy

At Toonz Smoke Shop, we want you to be satisfied with your purchase. Please review our refund policy carefully before placing an order.
1. Eligibility for Refunds

Refunds are only available for online vape product purchases made through our website toonzsmokeshop.com.

To qualify, you must request a refund within 24 hours of pickup/delivery and provide a valid receipt/order confirmation.

After 24 hours of pickup/delivery, all sales are considered final and non-refundable.

2. Conditions

Refunds may be granted only if:

A valid receipt/order confirmation is provided.

The request is submitted within the 24-hour refund period.

3. How to Request a Refund

To request a refund, please contact us at:

Email: support@toonzsmokeshop.com

Phone: (915) 234-2341

Include your order number, receipt, and reason for refund in your request.
4. Refund Method

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

5. Exchanges

At this time, we do not offer direct exchanges for online purchases. If you are dissatisfied, you must request a refund within the 24-hour window and place a new order.
6. In-Store Purchases

This policy applies only to online vape sales. In-store purchases may be subject to different policies; please check with our staff at the time of purchase.
7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.