Shipping Policy

At Toonz Smoke Shop, we comply with all federal, state, and local regulations, including the Prevent All Cigarette Trafficking (PACT) Act. Due to these regulations, we are unable to ship nicotine or vape products through the mail or common carriers.
1. No Shipping

We do not ship any nicotine or vape products. All orders placed through our website must be fulfilled by:

In-Store Pickup

Local Delivery (where available)

2. In-Store Pickup

You may pick up your order at our brick-and-mortar location:
Toonz Smoke Shop
12311 Montana Ave Suite 105, El Paso, TX 79938

Please bring a valid government-issued ID and your order confirmation at pickup.

Orders must be picked up by individuals 21+ only.

3. Local Delivery

Local delivery may be available for eligible addresses within 15 miles of our store.

All deliveries require valid ID verification at the time of delivery.

Deliveries will only be made to individuals 21+.

4. Third-Party Delivery Services

In some cases, we may use third-party delivery platforms (similar to Postmates or local courier services). Their terms and conditions will apply in addition to this policy.
5. Order Processing Time

Orders for pickup or local delivery are usually processed within 1 hour during our store’s business hours.

You will receive confirmation via the website (under your my account section and/or email/text) when your order is ready.

6. Changes to This Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time. Updates will be posted here with a revised “Last Updated” date.